RETURN AND EXCHANGE POLICY
This return and exchange policy is applicable only for purchases made through our Boutique, Sales Admins, Website, Official Personal Shoppers (PS), and Official Drop Shippers (DS).
- Return and exchange are only applicable for item(s) that are defected or damaged from our side, or mistaken delivery.
- We will not be responsible for item(s) that are purchased through non-registered PS and non-registered DS. Kindly visit our Instagram pages @leeyanarahman_official__ps or click on the linktree at @leeyanarahman.co for a full list of official PS and DS.
Complaints / Feedbacks:
- Complaints must be lodged within 5 working days after receiving the order.
- Complaints made after the lapse of this period will not be entertained.
- Kindly reach us via WhatsApp +6018-9614055 (CUSTOMER SERVICE), fill in our customer feedback form or Email at firstname.lastname@example.org/ email@example.com
- Specify your order number and product details, and kindly word your complaints.
- Attach reasonable proof (photo/video).
- Complaints lodged without complete information and proof will be considered incomplete and rejected.
- Complaints on item(s) purchased from our boutique must be lodged and resolved at the boutique itself.
- For complaints on item(s) purchased through PS and DS:
- Customer must liaise with the PS or DS within 5 working days after receipt of goods.
- PS / DS then brings the issue to us.
- Complaints will be entertained by the persons-in-charge at Boutique or HQ.
Returns / Exchanges:
- Returns / Exchanges are strictly reserved for cases of product defects, damages, or mistaken delivery.
- Exchanges are strictly allowed only for the same item, colour and size.
- Sale items and purchases made under promotions or with discount coupons/vouchers are non-returnable and non-exchangeable.
- We will not attend any exchanges for a different colour, size and design or any wrong purchases. Examples of unpermitted requests:
- “I change my mind”
- “I don’t’ like this design”
- “The size doesn’t fit me”
- "I wish to change to another size"
- “I’ve bought or clicked on the wrong product / variant”
- "I want to change to another colour"
- Customers must consult our person-in-charge first (Customer Service or Website admin) before proceeding with the returns/exchanges.
- Item(s) must be returned within 7 working days after receipt of the order.
- Item(s) must be returned in unworn, unwashed, and unaltered condition with all tags attached.
- Customers must notify the person-in-charge on any postages made.
- Kindly update the parcel movements to us (tracking number).
- Customers will be responsible to ensure the item(s) are safely delivered.
- Postages for returns of defected goods will be borne by us. Please send us the postage receipt for processing.
- Exchanges will be processed within 7 working days after receipt of the returned goods.
- Please return the product(s) to:
Leeyanarahman Empire Sdn Bhd
21, Hub Perindustrian Suntrack
Jalan perindustrian Suntrack Off Jalan P1A
Seksyen 13, 43650 Bandar Baru Bangi
Selangor Darul Ehsan
- We generally do not provide refunds.
- However, we do entertain request of refunds ONLY for cases of stock-outs or defects that have no replacements or beyond repair.
- Please contact us and help us make your case.
Returns / exchanges on purchases made through our Shopee or Lazada stores:
- Shopee and Lazada have standard, built-in return/refund policies.
- Upon receiving the parcel, customers are advised to check the item(s) received for quality and quantity.
- Any issues can be reconciled by chatting with our store administrator.
- Exchanges must be made by clicking the “return/refund” button on the Shopee / Lazada app.
- Use the return airwaybill provided in the parcel to return the item(s) for free.
- Refunds will be initiated by Shopee/Lazada to your account / e-wallet.
- Customers who have clicked on “order received” button on the app lose the rights to refund and return the item(s) to us for free. Kindly contact our customer service to arrange reconciliation outside of the platform.
*We reserve the rights to alter this policy without prior notice. Kindly reach our Customer Service at +6018-9614055 (WhatsApp) or shoot an Email to firstname.lastname@example.org / email@example.com for assistance.